“There is an increasing burden placed on healthcare providers by patients, their families, regulatory agencies, medical malpractice carriers, and health insurance providers to educate patients during and after their visit with their doctor. Much of this revolves around the concepts of patient-centered care and the benefits of shared decision-making in improving healthcare quality. Those demands run into the limited time healthcare providers are allotted for each patient. Much of that allotted appointment time is taken up by requisite tasks on the EHR.
Educational resources and “decision aids” are in many cases limited and of poor quality. These challenges lead patients to seak out alternative sources of information through internet searches and can include commercial websites or YouTube videos. Unfortunately, there are wide variances in quality and impartiality of the content a patient may discover, not to mention applicability to that patient’s particular medical condition or diagnosis. Furthermore, much of the content available is footage of actual surgery, which only serves to frighten and confuse patients.
Digital solutions, i.e., Rati-Fi, are commercially available which provide vetted, high-quality text and video content “playlists” customized for each patient, so the healthcare provider can rest comfortably knowing that their patients are being educated appropriately in the office and at home. The benefits of patient education as part of a shared decision-making process and the legally-mandated informed consent discussion have been well-documented by CMS and the Joint Commission and include increased patient satisfaction, loyalty, and compliance, as well as medical malpractice risk mitigation. Downstream effects of improved treatment compliance include fewer hospital readmissions and unplanned office and emergency department visits. Finally, improved patient safety, including reduction in, so-called “never” events, can be facilitated by a systematic approach that utilizes patient education both in the office and at home and serves to equip patients and their families to be their own advocates in the healthcare setting.
Based on those points, it is fair to state that patient education is an undervalued but critical component of cost-effective, high-quality healthcare. The real question is “how does a busy practice or department find the time and resources to provide it to their patients and their support network?” That’s where platforms like Rati-Fi step into the picture.”
– Dr. Jonathan Fialkov, President & Founder RSS/Rati-Fi