Frequently Asked Questions

Engage® has educational content in all of the major specialty areas, including: Anesthesiology, Cardiology, Cardiovascular Surgery, Dentistry, Dermatology, Diabetes Care, Emergency Medicine, Endocrinology, Gastroenterology, General Surgery, Infectious Disease, Nephrology, OB/Gyn, Oncology (Cancer), Ophthalmology, Orthopaedics, Otolaryngology (ENT), Pain Medicine, Pediatrics, Plastic Surgery, Psychiatry, Pulmonology, Radiology, Rheumatology, and Urology.

The Engage® mHealth platform educates and engages patients and their caregivers so that they can make better, more informed choices about their medical treatment and recovery. The platform helps improve patient compliance with after-care instructions, which can result in better healthcare outcomes.

Engage® helps improve practice efficiency, assists in meeting Value-Based Purchasing and Quality Payment Program criteria, and can reduce the risk of malpractice claims. By ensuring patient comprehension, Engage® improves the quality of the time physicians spend with patients providing care.

The Engage® mHealth technology platform uses high-quality video animations and plain language to thoroughly explain treatment and surgical options. Patient comprehension is tested using an online quiz – and answers can be used as the basis for a more focused discussion with the healthcare provider.

Video is an ideal format for medical education as it illustrates concepts that may be difficult to understand. Studies show that making patient education materials more visual helps build patient-physician communications, enhances patient education, and improves the informed consent process because patients are better able to grasp the implications of their condition, prognosis, and treatment options.¹

Visual materials like video can increase patient satisfaction and treatment compliance, while helping to reduce the amount of time a physician needs to spend explaining diseases and treatments

Engage® includes the Patient CareSite™, which allows patients and their caregivers to review discharge instructions and patient-physician consultations from home. Research shows that patients that understand their post-care treatment regime demonstrate better compliance and lower readmission rates.²

At least 20 percent of all patients who are admitted to a U.S. hospital make a repeat visit within 30 days of discharge. Many of these visits are unnecessary. Patients who have a clear understanding of their after-hospital care instructions – including how to take their medicines and when to make follow-up appointments – are 30% less likely to be readmitted.³ The Engage® System includes access to the PreOp® Discharge video series, which patients and caregivers can watch on the Patient CareSite^TM.

Value-Based Purchasing and Quality Payment Programs award incentives for using certified electronic health records (EHRs) to improve patient care. Engage® is a cloud-based system that stores a recording of the patient-doctor consultation and a copy of the signed consent form on a secure HIPAA-compliant file server.

Engage® does not require you to install or purchase new hardware – and works with your existing computer systems and technology. That’s because Engage® uses the Software as a Service (SaaS) model to provide customers with access over the Internet via a web browser.

Engage® requires no installation because the program is hosted online in the cloud. That means it’s accessible anywhere to care providers and patients via a web browser, via desktop computer or mobile device. Additionally, software updates are applied automatically, reducing the burden on your businesses’ IT staff.

The Engage® mHealth technology simply and seamlessly integrates with most major practice management software and electronic health records systems using the Engage® Connect^TM HL7 interface. Our developers manage the easy integration process for you, so you’re not required to free up staff to get Engage® up and running.

All Electronic Private Health Information (EPHI) gathered by Engage® is encrypted, stored online, and secured with Microsoft Azure HIPAA-compliant cloud services. This service uses the same industry-standard 256-bit encryption used by financial organizations, the military, and the United States government. Data is segmented and stored online across Microsoft’s U.S.-based data centers.

The system uses token-based authentication, role-based access controls and audit logs that track data views and changes – all practices consistent with industry standards for protecting data integrity.

User access is tightly controlled using industry-standard PBKDSF2 pass encryption, multi-factor authentication and strict auditing protocols.

The Engage® app and videos are available in English and Spanish – and can also be translated into 120 other languages upon request.

Engage® was created by Rati-Fi.com, which was founded by a physician and is staffed by an experienced team seeking mHealth solutions to the problems facing healthcare. We are committed to improving patient care through technology.

The company is developing a portfolio of products that will help healthcare providers leverage mHealth technology to improve patient care and education; revolutionize the informed consent process; increase the efficiency of healthcare; and reduce costs.