Rational Surgical Solutions is an agile company, staffed with experienced professionals who are poised to find solutions to problems existing in patient care today. The company is developing a portfolio of products that will help physicians, surgeons and advanced practitioners leverage mHealth technology to improve patient care and education; revolutionize the informed consent process; increase the efficiency of healthcare providers; and reduce costs.

General FAQ

Does Rati-Fi® cover every specialty?

Rati-Fi® has educational content in all of the major specialty areas, including: Anesthesiology, Cardiology, Cardiovascular Surgery, Dentistry, Dermatology, Diabetes Care, Emergency Medicine, Endocrinology, Gastroenterology, General Surgery, Infectious Disease, Nephrology, OB/Gyn, Oncology (Cancer), Ophthalmology, Orthopaedics, Otolaryngology (ENT), Pain Medicine, Pediatrics, Plastic Surgery, Psychiatry, Pulmonology, Radiology, Rheumatology, and Urology.

What are the benefits of Rati-Fi® for patients?

The Rati-Fi® mHealth platform educates and engages patients and their caregivers so that they can make better, more informed choices about their medical treatment and recovery. The platform helps improve patient compliance with after-care instructions, which can result in better healthcare outcomes.

What are the benefits of Rati-Fi® for physicians?

Rati-Fi® helps improve practice efficiency, assists in meeting Value-Based Purchasing and Quality Payment Program criteria, and can reduce the risk of malpractice claims. By ensuring patient comprehension, Rati-Fi® improves the quality of the time physicians spend with patients providing care.

How does Rati-Fi® improve patient comprehension?

The Rati-Fi® mHealth technology platform uses high-quality video animations and plain language to thoroughly explain treatment and surgical options. Patient comprehension is tested using an online quiz – and answers can be used as the basis for a more focused discussion with the healthcare provider.

Why is video so important for effective patient education?

Video is an ideal format for medical education as it illustrates concepts that may be difficult to understand. Studies show that making patient education materials more visual helps build patient-physician communications, enhances patient education, and improves the informed consent process because patients are better able to grasp the implications of their condition, prognosis, and treatment options.1

Visual materials like video can increase patient satisfaction and treatment compliance, while helping to reduce the amount of time a physician needs to spend explaining diseases and treatments

How does Rati-Fi® improve patient compliance?

Rati-Fi® includes the Patient CareSite™, which allows patients and their caregivers to review discharge instructions and patient-physician consultations from home. Research shows that patients that understand their post-care treatment regime demonstrate better compliance and lower readmission rates.2

How does the Rati-Fi® System help reduce re-admissions?

At least 20 percent of all patients who are admitted to a U.S. hospital make a repeat visit within 30 days of discharge. Many of these visits are unnecessary. Patients who have a clear understanding of their after-hospital care instructions – including how to take their medicines and when to make follow-up appointments – are 30% less likely to be readmitted.³ The Rati-Fi® System includes access to the PreOp® Discharge video series, which patients and caregivers can watch on the Patient CareSiteTM.

How does the Rati-Fi® System help you comply with Value-Based Purchasing and Quality Payment Programs?

Value-Based Purchasing and Quality Payment Programs award incentives for using certified electronic health records (EHRs) to improve patient care. Rati-Fi® is a cloud-based system that stores a recording of the patient-doctor consultation and a copy of the signed consent form on a secure HIPAA-compliant file server.

Does Rati-Fi® require additional hardware?

Rati-Fi® does not require you to install or purchase new hardware – and works with your existing computer systems and technology. That’s because Rati-Fi® uses the Software as a Service (SaaS) model to provide customers with access over the Internet via a web browser.

What are the advantages of Rati-Fi® being a Software as a Service (SaaS)?

Rati-Fi® requires no installation because the program is hosted online in the cloud. That means it’s accessible anywhere to care providers and patients via a web browser, via desktop computer or mobile device. Additionally, software updates are applied automatically, reducing the burden on your businesses’ IT staff.

Will Rati-Fi® integrate with my existing systems?

The Rati-Fi® mHealth technology simply and seamlessly integrates with most major practice management software and electronic health records systems using the Rati-Fi ConnectTM HL7 interface. Our developers manage the easy integration process for you, so you’re not required to free up staff to get Rati-Fi® up and running.

How secure is the Electronic Private Health Information (EPHI) that is transmitted and stored?

All Electronic Private Health Information (EPHI) gathered by Rati-Fi® is encrypted, stored online, and secured with Microsoft Azure HIPAA-compliant cloud services. This service uses the same industry-standard 256-bit encryption used by financial organizations, the military and the United States government. Data is segmented and stored online across Microsoft’s U.S.-based data centers.

How does Rati-Fi® corroborate that EPHI has not been altered or destroyed in an unauthorized manner?

The system uses token-based authentication, role-based access controls and audit logs that track data views and changes – all practices consistent with industry standards for protecting data integrity.

How does Rati-Fi® ensure secure access to the information?

User access is tightly controlled using industry-standard PBKDSF2 pass encryption, multi-factor authentication and strict auditing protocols.

Is Rati-Fi® available in multiple languages?

The Rati-Fi® app and videos are available in English and Spanish – and can also be translated into 120 other languages upon request.

Who provides the Rati-Fi® System?

Rati-Fi® was created by Rational Surgical Solutions, which was founded by a physician and is staffed by an experienced team seeking mHealth solutions to the problems facing healthcare. We are committed to improving patient care through technology.

What other products and services does Rational Surgical Solutions offer?

The company is developing a portfolio of products that will help healthcare providers leverage mHealth technology to improve patient care and education; revolutionize the informed consent process; increase the efficiency of healthcare; and reduce costs.

Security FAQ

Has a HIPAA risk analysis been completed for the Application itself, or penetration/vulnerability testing by a third party?

Yes (penetration/vulnerability testing)

Have they specified that their data is only kept in-country with Microsoft? (Azure)

Yes all data is segmented into regions, we use US-only regions.

Can they describe in detail how the multifactor authentication works with the application?

Multifactor authentication is used when signing into the administrative accounts in the hosting environment.

After the data is returned to the customer what is the process for removing it from the hosted environment?

We delete the data from the database.

What would be their process for responding to an issue or breach by Microsoft?

Turn off access to the web applications. Encrypt all data with different keys.

Is SFTP really performed over port 80? And is it sftp over ssh or ssl?

No we use only SFTP over port 22 with ssh.

How is the data encrypted on the iPads?

Can they provide the certificate or certificate numbers for the FIPS 140-2 validated encryption being used?

We have not been certified by FIPS, but we use FIPS-approved cryptographic algorithms.

How are encryption keys managed? By Rati-fi or Microsoft?

Both parties have various encryption keys.

Have you implemented electronic mechanisms to corroborate that EPHI has not been altered or destroyed in an unauthorized manner? How do you accomplish this in your application? (encryption does not address this issue)

  • We use token based authentication, role based access controls and we have audit logs which track data views and changes.
  • Backup stored on private Blockchain.